Built for the real workflow of social commerce teams.
CommerceOS Orders centralizes the operational layers SMB sellers actually fight with every day: manual order capture, customer follow-up, product lookup, payment tracking, shipment coordination, and team visibility.
Module view
Orders is the entry point. The operating system grows around it.
CommerceOS Orders
A single operating layer for manual order intake, fulfillment visibility, notes, payments, and shipment progress.
- Readable order numbers and clear state transitions
- Manual order creation optimized for social selling teams
- Notes, payments, shipments, and audit-ready updates in one flow
Customers and addresses
Keep customer context, delivery details, and repeat-buyer history attached to every order instead of buried in chat threads.
- Merchant-scoped customer records
- Multiple addresses with defaults and fast lookup
- Searchable by name or phone during order creation
Products built for catalog speed
Give your operators a clean product catalog with active status control, SKU search, and pricing snapshots at order time.
- Fast product activation and archival
- Variant-ready structure for growing catalogs
- Consistent price capture inside order items
Payments without spreadsheet drift
Record what was paid, how it was paid, and when it changed so finance and operations read the same system.
- Cash on delivery, card, bank transfer, and wallet methods
- Guardrails around payment status transitions
- Reference tracking and paid timestamps for reconciliation
Shipment operations that match reality
Track courier handoff, out-for-delivery progress, failures, and returns while keeping order status aligned.
- Tracking numbers unique per merchant
- Shipment status transitions with order sync
- Designed for manual carrier workflows before integrations
Multi-tenant SaaS foundation
Tenant isolation, structured logs, audit events, and production-readiness primitives are built in from day one.
- Merchant-scoped data access across modules
- Request IDs and structured application logging
- Audit log foundation for operational accountability
The AI layer is coming, but the operator foundation comes first.
CommerceOS is intentionally building toward AI order extraction from WhatsApp messages and other social channels. That future only matters if the operational data model and review workflow are already solid.